These Terms and Conditions ("Terms") govern your use of SiteMason's client communication system for service businesses ("Service"), operated by Roberts Systems LLC, doing business as SiteMason ("SiteMason," "we," "us," or "our"). By subscribing to or using the Service, you agree to these Terms.
SiteMason sets up and manages the following for subscribing businesses ("Clients"). All of it is included in the subscription; SiteMason turns each piece on with the Client as it is set up:
Program name: SiteMason Messaging (Demo Line and Missed Call Recovery)
Demo line: Prospective customers may voluntarily call the SiteMason demo line at (945) 277-1855, which is published on sitemason.co together with this disclosure. An automated voice message states that, because the consumer chose to call, they will receive one automated text message, that message and data rates may apply, and that replying STOP opts out at any time. After that single automated reply, further messages are sent only in direct response to text messages the consumer initiates, and may include answering questions or booking an introductory appointment at the consumer's request. If, during that conversation, the consumer replies LATER to an offer of a follow-up, SiteMason may send up to two follow-up text messages about the SiteMason service, the first about a day later and the second three days after that, unless the consumer replies, books, or opts out.
Missed Call Recovery: When a call to a Client business goes unanswered, SiteMason automatically sends an SMS to the caller notifying them their call was received and providing a link to reconnect or book an appointment. Further messages are sent in response to the caller's replies.
Message frequency: Message frequency varies. Consumers receive one automated message per call, conversational replies to messages they send, and, only if they reply LATER, up to two follow-up messages.
Consent and sharing: Mobile information and SMS opt-in consent are not shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.
Message and data rates may apply. Standard carrier message and data rates may apply to messages sent and received.
To opt out: Reply STOP to any message to stop receiving messages from that business. You will receive a one-time confirmation and no further messages will be sent.
For help: Reply HELP to any message or contact us at jay@getsitemason.com.
SiteMason is not responsible for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages.
Section 2 covers SiteMason's own messaging. Texts SiteMason sends for a Client (text-backs, replies, reminders, estimate follow-ups, review requests, and campaigns) are the Client's messages:
Clients subscribe to SiteMason on a month-to-month basis with no long-term contract. Subscriptions are billed in advance at the beginning of each billing period. Available plans and current pricing are listed at sitemason.co/full-system.
Clients are responsible for providing accurate business information during onboarding, including legal business name and EIN where required for carrier registration.
Clients agree not to use the Service to:
SiteMason reserves the right to suspend or terminate any Client account that violates these terms without refund.
The Service is not designed for protected health information (PHI), and SiteMason does not enter into Business Associate Agreements. Clients must not use the Service to send or store PHI.
Clients are responsible for:
SiteMason strives for high availability but does not guarantee uninterrupted service. Downtime may occur due to maintenance, carrier issues, or circumstances beyond our control. SiteMason is not liable for missed calls or lost revenue resulting from service interruptions.
Clients may cancel their subscription at any time. For month-to-month plans, cancellation takes effect at the end of the current billing month, and partial months are not refunded. For plans prepaid annually, cancellation takes effect at the end of the current month, and SiteMason refunds the full months remaining in the prepaid year. Upon cancellation, Client data is retained for 30 days and then permanently deleted.
To the maximum extent permitted by law, SiteMason shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue or profits, arising out of or related to the use of the Service. Our total liability to any Client shall not exceed the amount paid by that Client in the three months preceding the claim.
All software, design, and content comprising the SiteMason platform are the intellectual property of SiteMason. Clients are granted a limited, non-exclusive, non-transferable license to use the Service during their subscription period.
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Texas.
We may update these Terms from time to time. Active Clients will be notified of material changes by email at least 14 days before changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
SiteMason, a product of Roberts Systems LLC
635 Hearne Avenue, San Antonio, TX 78225
Email: jay@getsitemason.com
Phone: (614) 557-8821
Website: sitemason.co