These Terms and Conditions ("Terms") govern your use of SiteMason's missed call recovery and business communication platform ("Service"), operated by SiteMason ("we," "us," or "our"). By subscribing to or using the Service, you agree to these Terms.
SiteMason provides the following services to subscribing businesses ("Clients"):
Program name: SiteMason Missed Call Recovery
Description: When a call to a Client business goes unanswered, SiteMason automatically sends a one-time SMS to the caller notifying them their call was received and providing a link to reconnect or book an appointment.
Message frequency: Message frequency varies based on the number of missed calls received by the Client business. Callers typically receive no more than one message per missed call.
Message and data rates may apply. Standard carrier message and data rates may apply to messages sent and received.
To opt out: Reply STOP to any message to stop receiving messages from that business. You will receive a one-time confirmation and no further messages will be sent.
For help: Reply HELP to any message or contact us at sitemason.dfw@gmail.com.
SiteMason is not responsible for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages.
Clients subscribe to SiteMason on a month-to-month basis with no long-term contract. Subscriptions are billed in advance at the beginning of each billing period. Available plans and current pricing are listed at sitemason.co/full-system.
Clients are responsible for providing accurate business information during onboarding, including legal business name and EIN where required for carrier registration.
Clients agree not to use the Service to:
SiteMason reserves the right to suspend or terminate any Client account that violates these terms without refund.
Clients that qualify as HIPAA-covered entities are responsible for notifying SiteMason prior to or at the time of onboarding. SiteMason will execute a Business Associate Agreement (BAA) with qualifying Clients before processing any Protected Health Information (PHI). Clients that fail to disclose their status as a covered entity assume full responsibility for any resulting HIPAA compliance issues.
Clients are responsible for:
SiteMason strives for high availability but does not guarantee uninterrupted service. Downtime may occur due to maintenance, carrier issues, or circumstances beyond our control. SiteMason is not liable for missed calls or lost revenue resulting from service interruptions.
Clients may cancel their subscription at any time. Cancellation takes effect at the end of the current billing period. SiteMason does not provide refunds for partial billing periods. Upon cancellation, Client data is retained for 30 days and then permanently deleted.
To the maximum extent permitted by law, SiteMason shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue or profits, arising out of or related to the use of the Service. Our total liability to any Client shall not exceed the amount paid by that Client in the three months preceding the claim.
All software, design, and content comprising the SiteMason platform are the intellectual property of SiteMason. Clients are granted a limited, non-exclusive, non-transferable license to use the Service during their subscription period.
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Texas.
We may update these Terms from time to time. Active Clients will be notified of material changes by email at least 14 days before changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.